It does not matter whether you have the best product ever in the world; you must look for a way to deliver it to the customers on time and safely. Otherwise, your product will not be of help. That explains why you should get the right fulfillment company. If you get the right company, you can achieve success. However, if you choose the wrong one, you are bound to damage the customer experience and hinder the growth of your business. However, with several China fulfillment companies competing for your attention, how can you hire the best one?
It is advisable to carry out extensive research and ensure you choose the right company. These are the crucial factors you need to take into account when hiring a fulfillment service provider.
Nowadays, you can find companies offering two-day or same-day delivery services. This is because consumers are impatient and require fast shipping. Therefore, you need to align your delivery to match the expectations of the customers. You should work with a fulfillment company that delivers your orders on time and safely. Many consumers who have abandoned online purchases claim it is because of snail-slow shipping. Make sure you deal with a company that has established an effective and efficient fulfillment process.
Location of Fulfillment Center
As noted, customers want nothing other than fast shipping. Therefore, you should consider getting your goods in a fulfillment warehouse that is near the customer. By reducing the distance to the customers, you can guarantee shorter shipping timelines. Moreover, it lowers the shipping costs. Before you choose a fulfillment company, you need to know the location of its warehouses. If the company has few warehouses, it might take longer to deliver your goods to the customers.
Running an eCommerce business is challenging. That is because you already have digital applications, platforms, and tools that help you run your business. As a result, you cannot use software that is disorganized and slow. Make sure you carry out research on a fulfillment company and the software it uses. Remember that these software applications have a lot of capabilities and features. Therefore, you need to know what your goals and needs are and hire a fulfillment partner with software that has the features you need. Also, the fulfillment software should be easy to implement and practical.
Visibility and Transparency
Nowadays, there are many companies that offer various products. Choosing the right one can be challenging. When the customers get the right brand, they stick with it. Therefore, you need to build trust. The fulfillment process plays a critical role in enhancing transparency. Customers want to track their shipments. If you fail to deliver the product as promised, then you are likely to lose customers. For instance, if you guarantee three-day shipping, then the fulfillment company you hire must fulfill this.
Many eCommerce businesses are competing for consumers. Hence, you need to make your brand unique. You should avoid sending products in generic boxes. Make sure you hire a fulfillment company that offers custom branding and packing options. In this way, you can build and grow your brand.